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Bill Pay/Portals

Click to jump to – Pay a Bill, Medical Records Portal, Patient Portal or Pharmacy Portal

Pay a Bill


Alcona Health Center brings you a fast and easy payment experience with Health iPASS!

With Health iPASS, you can experience a convenient, secure option to pay your bill – right at your fingertips!  Watch for text messages with the option of paying your statement with the tap of the included link.  (If you choose to not utilize this option, a paper statement will be mailed after no response to text attempts.)

Alcona Health Center also offers the option of paying your bill online here – 

“Online Bill Pay” is another convenient option to make a payment. Click below to be taken to the secure and easy to use InstaMed site.

Alcona Health Center Online Bill Pay

Do you prefer to pay by phone or have a question for our billing department?

Simply phone us at (989) 736-8157 and ask for “billing”.  We’re here to help!

Access Portals


Medical Records Request Portal

Alcona Health Citizens has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.

Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com. Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark. Your medical record request will be processed, and a notification will be sent via mail or email once complete and available for download.

*If you are requesting medical records from Petoskey Child Health Associates or the Community Health Center of Northern MI, be sure to include ‘Alcona Health Center’ before the name of the location.*

Any questions?
Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800-659-4035 or status@healthmark-group.com.

Patient Portal

Access to your health information is at your fingertips.  Sign up for the Patient Portal the next time you are at your provider’s office or click the link below to create an account online!

New to the Patient Portal?  Click here to “Create Account”.

If you have a token or a temporary user name and password, you may skip this step and login below.  When creating a new account online, it can take up to 24 business hours before your new user name and password are active. 

Returning users login here –

Alcona Health Center Patient Portal

AHC Pharmacy Portal

Customers of Alcona Health Center Pharmacy can use the “Portal to Good Health” to:

  • Request Refills Online
  • View Your Drug Profile
  • Check for Drug Interactions
  • View and Print Detailed Drug Information
  • Print a Tax Statement

New users must request a PIN number at either the Alpena or Lincoln location of Alcona Health Center Pharmacy.  Clicking “AHC Pharmacy Portal Login” below will navigate you to the secure portal website. 

AHC Pharmacy Portal Login